Purchase processing & shipping
How to order
- Add the item to your shopping cart and go to checkout.
- Fill in your address and choose bank transfer as payment method.
- You will receive an order confirmation by e-mail with my bank details. The item is reserved for you.
- Please pay within 1 day. As soon as I have received your payment, I will ship your order.
Payment
Payment is by bank transfer to my account at Commerzbank. The bank details are in your order confirmation and on the contact page. All prices are in euro.
Shipping costs
All items are sent by DHL as a tracked parcel. At checkout you choose between standard shipping and insured shipping. Standard shipping is not insured: DHL is liable for loss or damage up to 500 EUR only, so for items above 500 EUR standard shipping is at your own risk. Insured shipping (+ 7 EUR) covers the item up to 2,500 EUR; for orders above 2,500 EUR the insurance is extended to 25,000 EUR (+ 20 EUR). I recommend insured shipping for all valuable items. The shipping costs depend on the total weight of your order and are calculated automatically at checkout.
| Destination | up to 1 kg | 1–5 kg | 5–10 kg | 10–20 kg | 20–31.5 kg |
|---|---|---|---|---|---|
| Germany | €5 | €8 | €13 | €23 | €29 |
| European Union | €9 | €19 | €24 | €34 | on request |
| United Kingdom / Switzerland | €22 | €30 | €37 | €52 | €66 |
| USA / Canada | €30 | €51 | €80 | on request | on request |
| China | €29 | €49 | €65 | on request | on request |
| Australia | €40 | €59 | €100 | on request | on request |
For very heavy items, other countries or special shipping requests, please contact me first at raskantik@t-online.de.
Delivery time
I usually ship within a few working days after receiving your payment. You will receive an e-mail when your order has been sent.
Customs and import rules
For shipments outside the European Union, import duties and taxes may be charged in the country of destination. These are paid by the buyer. Please make sure that the items you order may be imported into your country.
Returns
As a consumer in the EU you have a 14-day right of withdrawal. The details are in my terms and conditions.